Member Resources
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Frequently Asked Questions
Swift Movement – Class Cancellation Guidelines for Members
Safety First: Classes may be cancelled due to severe weather (snow, ice, extreme heat), hazardous road conditions, or emergencies.
Decision Timing:
Evening classes – decision usually made by noon.
Morning classes/camps – decision usually made by 9 PM the night before.
How You’ll Hear From Us:
Email for all cancellations.
Text if cancellation is within 4 hours of start time.
Social media posts for general updates.
Credits/Rescheduling: Cancelled classes will be credited automatically; rescheduling info will be shared within 48 hours when possible.
Can we place our membership on Hold?:
Yes, you are able to place your membership on hold.
How can I put my membership on HOLD?:
To place your membership on hold give us an email at: info@swift-movement.com
We will need to know:
- How Long you are needing to be on hold.
- The Reason (Vacation, Schedule, Illness, Injury, etc.); the reason does not have to be specific.
Important things to note:
- Let us know before the end of your billing period. Remember, your memberships are all on auto-pay.
- We ask that these requests be submitted at least 7 days before the end of the billing period to ensure we’re able to get to them in a timely manner.
- If we are not notified in a timely manner, and the membership charges, that payment will be credited towards the next billing period when the membership comes off hold. It will NOT be refunded!
- We can only place a Membership on hold for a maximum of 12 weeks in a calendar year!
- Holds must be done in 4 week increments for billing purposes.
- If you need to have your membership on hold for longer, let us know. Exceptions may be made depending on the situation (but are not guaranteed).
- Holds must start/end on a Monday. (Not mid-week.)
Can we Cancel our Membership?:
Yes, while we would hate to see you leave, you can cancel your membership at any time.
How can I Cancel my Membership?:
If you want to cancel your membership email us at info@swift-movement.com
We will just need to know a reason for cancellation (Vacation, Schedule, Illness, Injury, etc.); the reason does not have to be specific.
Important things to Note:
- Please keep in mind that your membership is on an auto-renewing billing period!
- Please let us know at least 7 days before the end of your current billing period of your intent to cancel!
- If you are unsure what your billing/membership dates are you can reach out to a staff member either in person, or via email to find out.
- We do not offer prorated memberships.
- If you decide to cancel after the beginning of your billing/membership period, you will not be refunded for the rest of the days of that period.
Again, please let us know at least 7 days before your next membership begins!
If you have additional questions about canceling a membership, please contact us at: info@swift-movement.com
Make-Ups:
If you have a monthly membership and are unable to make it in for a week due to schedule, illness, or any other reason you can make-up those missed class(es)!
Terms:
- Must be used within 4 Weeks of the missed week.
- You must request a make-up one of three ways:
- Text Message (513-549-4460)
- Email (info@swift-movement.com)
- In-Person with front desk staff
- Only Staff Members are able to register you for a make-up class.
- Please use the contact methods provided above to let us know what class you are wanting to take as your ‘make-up’ so we can reserve your spot ahead of the class time!
If you have any questions about Make-up Classes please contact us at: info@swift-movement.com
Leveling Up
What is the Swift Level Up System?:
The Level Up System is a way to keep our students motivated to continue to progress in their parkour, fitness, and mental goals and skills.
What does the Leveling Up mean?:
The levels are like belts in Karate. They are a visual representation of where you are in our skills system, and can determine which classes you can take at your current level. On that note, we do encourage all students to wear their bands to each class session. Be proud of your progress; We are!
Here is the current Level Structure:
Level: Classes you can take:
1 White (beginner)
2 Gray (beginner + Time Trials)
3 Black (Intermediate)
4 Red (Intermediate + Adv Open Training)
5 RedWhite Swirl (Adv.)
6 RedBlack Swirl (Adv.)
How can I Improve my level?:
- During Class – we will take roughly 15 minutes each class to work on the skills card
- Open Gym – you can request a skills evaluation during these sessions
- Private Lessons – take a private lesson with one of our coaches to tackle a specific skill you’re struggling with.
How can I figure out my current band rank?:
- Check your skills card (given to you at your first class)
- Ask a Coach
If you have any additional questions about the Level Up System, or would like to schedule a special testing time please email us: info@swift-movment.com
Where can I find the class schedule?
- Use this link to navigate to the schedule on our website.
- Use the Zen Planner Member App to view the schedule.
- Inquire at the front desk for a physical paper copy.
Changes to Class Schedule:
We try to make major changes to the class schedule at least one month in advance. Any major changes will be notified in an email to all current members, and our monthly news letters. So make sure our emails are coming to your inbox!
Updating your CC on File is actually pretty easy. Just follow these steps:
- Go to the Swift Website
- Hover over the “Returning Clients” drop Down
- Select “Register for Drop ins” . This will open up another tab with Zen Planner login page.
- Login to your account
- Go to “My Profile” Page
- Go to “Pay My Bills”
- Click the “+ Add a Payment account” button
Alternatively, you can also use the Zen Planner Member app!
Once inside the app, follow these instructions:
- Select “View Profile” under the circle profile icon
- Select “Payment Methods”
- Click “+ Add Payment Account”
Once you have entered your new card you can then use it to pay any overdue or upcoming bills
Please Note: IF the card that you were using for your recurring membership’s automatic payments has changed you will need to NOTIFY SWIFT so they can update that setting on your membership with the new card!
You can do this via:
- email: info@swift-movement.com
- Text: (513) 549-4460
- In Person
